Privacy Policy
SEAM Agency (Pty) Ltd
Effective Date: 01 January 2026
Effective Date: 01 January 2026
1. Introduction
SEAM Agency (Pty) Ltd (“SEAM”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website https://seamagency.co.za or engage with our services.
By using our website or providing your personal information, you agree to the practices described in this policy.
2. Who We Are
SEAM Agency (Pty) Ltd
Website: https://seamagency.co.za
Email: hello@seamagency.co.za
Location: Johannesburg, South Africa
Website: https://seamagency.co.za
Email: hello@seamagency.co.za
Location: Johannesburg, South Africa
SEAM Agency operates as a creative strategy studio serving the Creative and Cultural Industries (CCI).
3. What Personal Information We Collect
We may collect and process the following personal information:
3.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Company or organisation name
- Project details submitted via contact forms
- CVs or portfolio submissions (if applying for opportunities)
3.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited
- Date and time of access
- Cookies and usage data
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries and contact requests
- Provide services or proposals
- Communicate about projects or partnerships
- Send newsletters or insights (if you opt in)
- Improve website performance and user experience
- Comply with legal obligations
We do not sell your personal information.
5. Legal Basis for Processing (POPIA Compliance)
Under POPIA, we process personal information on the following lawful grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests (such as improving services)
6. Sharing of Information
We may share personal information with:
- Service providers (e.g., website hosting, email marketing platforms)
- Professional advisers (legal, accounting, etc.)
- Regulatory authorities where legally required
All third-party service providers are required to safeguard your information.
We do not share your data for advertising resale purposes.
7. Data Security
We implement reasonable technical and organisational safeguards to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration or disclosure
However, no online transmission is 100% secure. We encourage you to take precautions when sharing personal data online.
8. Data Retention
We retain personal information only for as long as:
- Necessary to fulfil the purpose for which it was collected
- Required by law
- Needed for legitimate business or record-keeping purposes
When no longer required, information is securely deleted or anonymised.
9. Cookies and Tracking Technologies
Our website may use cookies to:
- Enhance user experience
- Analyse website traffic
- Improve functionality
You may disable cookies in your browser settings, but this may affect website functionality.
10. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights, contact us at: hello@seamagency.co.za
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
12. International Transfers
If we use service providers outside South Africa (e.g., cloud hosting or email services), we ensure appropriate safeguards are in place to protect your information in compliance with POPIA.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
